I thought it would be useful to have a dedicated space where we can ask other RAs for help if we feel stuck or limited in processing requests.
I ran into a funny situation yesterday, which is what triggered the idea. The user did not fully complete the bot questionnaire and had noted only one novel -- a wonderful work of adult fiction which was definitely within my realm of comfort and experience. But when I claimed the request, and clarified further with the user, she was actually looking for children's/YA recommendations, an area that isn't really a solid wheelhouse for me. I ended up with some good ideas for her, I feel, but I definitely could have used some help with that one.
(Though realizing a real time SOS may not be immediately addressed, due to our varied schedules, I hope this thread will still be a useful resource for us.)